I was wandering the business section of my local library, trying to find inspiration and direction to help myself move forward in life. I turned the corner and this screamed its title at me, DO COOL SH*T. I knew immediately it was coming home with me. 3 weeks later, when it was due back to the library, my own copy was already on its way to my mailbox.
Miki Agrawal expresses herself as a powerful, energetic person. Throughout the book, her voice is loud and clear. She is excited about her own journey and the things she has done to get where she is. This excitement is absolutely contagious.
Agrawal delves into her own business successes and failures and then uses them to suggest ways to apply those stories to your own desires to “Do Cool Sh*t.” She leads the reader through an organized narrative of ways to step out and try things on your own. Each chapter includes a “Do Cool Shit Takeaway,” something that you can do or apply to help you “quit your day job, start your own business & live happily ever after.”
I really appreciated how she showed effective ways to network, throwing parties that lead everyone to walk away with good connections and she would end up with a solid plan for her next steps in her own business.
Agrawal also shows the importance of persistence and learning from her mistakes. This book really opened my eyes to some fun and memorable marketing techniques, ways to effectively grow a business, and how to make a living out of something you love.
This book is definitely worth your time. It’s a fast moving narrative with so much good to take away from it that you’ll want a notebook and a highlighter with you when you read.
Customer Complaints are the hard part of owning a business. Sometimes its something that you can’t do anything about and at other times, you are at fault. The bottom line though is that we have to figure out how to deal with problems with customers when they come up. Here is a great article by Forbes contributor Nicole Leinbach-Reyhle that gives 10 tips on how to deal with it.
My favorite one is #3, “Thank your customer” and it advises to actually thank someone for their feedback. Not in a snarky way, but genuinely thank them for bringing it to your attention so that you can rectify the situation. It also gives a tip to actually hear them out without getting defensive or wanted to give them an excuse for what happened.
Honestly, this article had some great points for not only dealing with upset customers but people in all aspects of your life.
Have a friend who is upset about something you did? Use tip #5 and “Offer Support” rather than telling them that they are wrong.
Do you have an in-law that won’t let something you said go? Use tip #10 and move on when you have done everything you can do for them.
It’s a great article, go read it!
Post by Allison