Susan has been great to work with. She has been very accommodating and willing to do anything to help me. When I first called Backyard Bookkeeper and talked to Susan, I felt ashamed that my books were a mess for one full year. By the end of the conversation, I felt so much better and was reassured that it was not a problem. Ultimately, Susan cleaned up my mess in a short period of time. I feel very comfortable working with Susan. Because she is prompt and has earned my trust, I also have her manage my books for two additional businesses I own.