Customer Complaints are the hard part of owning a business. Sometimes its something that you can’t do anything about and at other times, you are at fault. The bottom line though is that we have to figure out how to deal with problems with customers when they come up. Here is a great article by Forbes contributor Nicole Leinbach-Reyhle that gives 10 tips on how to deal with it.
My favorite one is #3, “Thank your customer” and it advises to actually thank someone for their feedback. Not in a snarky way, but genuinely thank them for bringing it to your attention so that you can rectify the situation. It also gives a tip to actually hear them out without getting defensive or wanted to give them an excuse for what happened.
Honestly, this article had some great points for not only dealing with upset customers but people in all aspects of your life.
Have a friend who is upset about something you did? Use tip #5 and “Offer Support” rather than telling them that they are wrong.
Do you have an in-law that won’t let something you said go? Use tip #10 and move on when you have done everything you can do for them.
It’s a great article, go read it!
Post by Allison